Tactile Pattern Studio Effective

Date: August 25, 2026

Last Updated: August 25, 2026

Tactile Pattern Studio (“TPS”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit t-pattern.com, purchase our digital products, contact us, or otherwise interact with TPS, how we use that information, and what choices you may have.

1. Who We Are

Tactile Pattern Studio is a digital design studio offering machine embroidery designs and related digital products.

Website: t-pattern.com

Contact: support@t-pattern.com

For privacy-related questions, please contact us at: support@t-pattern.com

2. What Information We Collect

Depending on how you interact with TPS, we may collect the following information.

Information You Provide

For example, when you make a purchase, contact us or subscribe to communications, you may provide:

  • name;

  • email address;

  • billing or transaction information;

  • order information;

  • messages or correspondence you send to us;

  • and other information you voluntarily provide.

We do not need your payment card number or full payment credentials when payment is processed by a third-party payment provider.

Purchase Information

When you purchase a TPS product, we may receive information such as:

  • product purchased;

  • order number;

  • date of purchase;

  • purchase amount;

  • email address associated with the order;

  • payment status;

  • and information necessary to provide customer support.

Payment information may be processed directly by the relevant payment provider or purchasing platform.

Technical Information

When you visit the Website, certain technical information may be collected automatically, depending on the Website configuration and technologies we use.

This may include:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • approximate location derived from IP address;

  • pages visited;

  • referring website;

  • date and time of visits;

  • and basic website usage information.

Cookies

The Website may use cookies and similar technologies for:

  • essential website functionality;

  • security;

  • analytics;

  • performance;

  • remembering preferences;

  • and improving the user experience.

Where required by applicable law, we will request consent before using non-essential cookies.

You may also be able to control cookies through your browser settings or available cookie controls on the Website.

3. How We Use Your Information

We may use personal information to:

  • process and manage purchases;

  • provide access to purchased digital products;

  • deliver files and related materials;

  • respond to customer questions;

  • provide technical support;

  • communicate with you about your order;

  • process refunds or resolve payment issues;

  • maintain and improve the Website;

  • understand how visitors use the Website;

  • protect the Website against fraud, abuse and security threats;

  • comply with legal obligations;

  • and protect our legal rights.

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. Marketing Communications

If you choose to subscribe to TPS marketing communications, we may use your email address to send information such as:

  • new collections;

  • product launches;

  • studio news;

  • special offers;

  • and other TPS-related communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional messages relating to your purchase, such as download information or customer-service communications, may still be sent when necessary to fulfil your order or provide support.

5. Payment and Third-Party Services

TPS may use third-party services to process payments, deliver digital products, provide website functionality, analyse website traffic or support customer communication.

Depending on the Website setup, these services may include:

  • payment providers;

  • digital product delivery platforms;

  • website hosting providers;

  • analytics providers;

  • email service providers;

  • security services;

  • and other technical service providers.

For example, TPS may use Lava.top for payment and/or digital product delivery.

These providers may process certain information on our behalf or independently according to their own privacy policies and applicable terms.

We do not sell your payment card information.

6. Sharing Personal Information

We do not sell or rent your personal information to third parties.

We may share information with service providers where reasonably necessary to operate TPS, including providers that help us:

  • process payments;

  • deliver digital products;

  • host and maintain the Website;

  • send emails;

  • provide analytics;

  • prevent fraud and abuse;

  • provide customer support;

  • or comply with legal obligations.

We may also disclose information where required by law, legal process, court order or a legitimate request from a competent authority.

7. International Data Transfers

Because TPS serves customers internationally and may use service providers located in different countries, your information may be processed or stored outside your country of residence.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection laws.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • providing services;

  • maintaining purchase and accounting records;

  • resolving disputes;

  • preventing fraud;

  • enforcing agreements;

  • and complying with legal obligations.

The retention period depends on the type of information and the reason it was collected.

When information is no longer needed, we may securely delete or anonymize it, subject to applicable legal requirements.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate information;

  • request deletion of certain information;

  • request restriction of processing;

  • object to certain processing;

  • withdraw consent where processing is based on consent;

  • request a copy of certain information;

  • and lodge a complaint with a relevant data protection authority.

These rights are subject to applicable law and may not apply in every circumstance.

To exercise a privacy right, please contact: support@t-pattern.com

We may need to verify your identity before fulfilling certain requests.

10. Children’s Privacy

The Website is not intended for children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to TPS, please contact us so that we can take appropriate steps.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Third-Party Websites

The Website may contain links to third-party websites, including marketplaces, payment platforms, social media platforms and other services.

TPS is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, services, technology or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or how TPS handles personal information, please contact:

Tactile Pattern Studio
Website: t-pattern.com
Email: support@t-pattern.com

Tactile Pattern Studio

Digital embroidery designs, thoughtfully made.